Clear rules for trials, renewals, cancellations and refunds.
This policy describes the approved Daily Routine Help subscription direction for launch through Google Play Billing.
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Google Play Billing
Initial launch subscriptions are planned through Google Play Billing only. The website does not directly sell subscriptions at launch.
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Seven-day trial
Current website policy states eligible customers select monthly or annual billing before a 7-day Google Play trial. A payment method is required and the trial converts unless canceled before it ends.
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Cancellation
Cancellation stops future renewal and normally takes effect at the end of the current paid period. Uninstalling the app does not cancel the subscription.
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Refund rule
Subscription payments are generally nonrefundable. There is no automatic prorated refund, cash refund or account credit for unused time after cancellation, subject to Google Play requirements and applicable law.
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Possible exceptions
Exceptions may be reviewed when required by law or Google Play, for verified duplicate or unauthorized charges, material failure to provide paid service, or an approved exceptional correction.
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Payment failure
Google Play handles retries and payment recovery. Current website policy describes a seven-day grace period after the first confirmed payment failure.
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Saved information
Household information can remain saved if trial or paid access ends, with essential account, billing, privacy, support, deletion and logout controls available where appropriate.
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